👋 About Me

I am a dedicated and empathetic Customer Support Representative with a strong passion for helping users resolve issues efficiently and professionally.

I pride myself on maintaining patience, clarity, and consistency in every interaction. My goal is to enhance user satisfaction, improve support processes, and represent the brand with integrity and empathy.

“Understand first, solve fast, and follow up with care.”

🧠 Skills & Tools

🖥️ CRM & Helpdesk Systems:

Zendesk • Freshdesk • HubSpot • Salesforce

💬 Live Chat & Communication:

Intercom • DXTrade • Discord • Telegram Support

🧩 Productivity & Collaboration:

Slack • Zoom • Google Workspace • Outlook

🤝 Soft Skills:

Empathy • Problem-Solving • Clear Communication • Adaptability • Time Management

⚙️ Technical Knowledge:

Basic Troubleshooting • Client Onboarding • Ticket Escalation Systems

💬 Professional Experience

Customer Support Representative — FTMO

Nov 2021 – Nov 2024

• Resolved 50+ daily support tickets through chat and email with a 95% satisfaction rating.
• Assisted in developing FAQ templates and workflows, reducing response time by 20%.